#Salesforce chatbot how to
Now you know how to connect Salesforce to a bot. If you encounter a difficulty, you can ask the Botnation chatbot for help. Once this step is done, to establish the connection, you need to link Salesforce to your Botnation chatbot. To do this, you must first configure the Zapier connector on Botnation. The connection of these two tools is possible through the Zapier connector of Botnation. How to connect a Botnation bot to Salesforce?
A virtual communication agent is available on Botnation to respond to your requests, regardless of the day or time. In addition, training courses of various levels are offered for people who are experiencing difficulties or simply those who wish to acquire new skills. The platform is designed to allow anyone to design bots and connect them to tools without necessarily having computer skills. It also offers many solutions to connect conversational agents to websites, applications and many marketing tools. It is known worldwide and has the reputation of being one of the best tools for creating chatbots. Botnation: what is it?īotnation is a platform specialized in the creation of chatbots in French, English, and many other languages. This allows companies to give their customers (through conversational agents), satisfactory feedback, which makes them more loyal. Finally, such a link allows the recipient company to provide its customers with automated returns, but also personalized according to their profiles.
Secondly, the association of chatbots with this CMR allows for better management of authorizations and the automation of certain common customer service tasks. There’s no need to go digging through the CRM archives. In practice, if the user of the chatbot (customer) wishes to have information on his order, he can directly ask the bot which will answer him according to his data registered on Salesforce The bot will answer him quickly and no physical person will need to spend time to search and send these information. First of all, such a link allows the CRM to gather customer data more easily and quickly. The combination of Salesforce and a conversational bot is very advantageous. What is the value of connecting a conversational bot to Salesforce? It is a great help for the physical customer service. Today, the chatbot based on artificial intelligence is the most used in companies. This allows them to tailor their responses to users’ requests and meet their expectations. The most successful ones, whether they are SMS chatbots or web chatbots, are equipped with artificial intelligence.
Simple bots, whether web or SMS, are programmed to give their users answers to specific requests. They come in a variety of models, from the simplest to the most sophisticated.
#Salesforce chatbot software
Chatbots, also known as conversational agents, are software programs that are programmed to hold a conversation in natural language with an Internet user in order to provide answers to their requests.
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